Precision Online Backup

 

Questions
and
Answers

 

Q:  Can I backup my server?
A:  Yes.  If your server runs Windows, you can install Precision Online Backup client directly on the server.  If your server runs Novell NetWare or another network operating system, you can install the client on a Windows-based workstation and backup server files via mapped drive letter or UNC (network path, Network Neighborhood).

Q:  Do you have a backup client for Novell or Linux?
A:  We currently only offer a backup client for Windows.  If you wish to backup data on Novell or Linux computers, you can install the client on a Windows-based computer on the same network and access the files on your Novell or Linux server or computer across the network.

Q:  Can I backup other computers on my network from a single backup client?
A:  Yes.  If you can access the files on the other computers through a mapped drive letter or by browsing Network Neighborhood (My Network Places) then you can back them up using our backup client.  However, each computer you backup will require the purchase of a separate client license (regularly $9.95 USD) and will add $10.00 USD per month to your monthly fee.  The storage space purchased will be shared.

Q:  Can I backup several computers that are not networked, and share the same account?
A:  Yes.  You can install the client on each computer separately and have them backup to the same account.  However, each computer you backup will require the purchase of a separate client license (regularly $9.95 USD) and will add $10.00 USD per month to your monthly fee.  The storage space will be shared.

Q:  Is my data safe?
A:  Yes.  Your data is encrypted before it it sent to our backup servers.

Q:  What type of encryption does Precision Online Backup Use?
A:   By default, our backup client is set to use Secure Blowfish encryption.  You can change this in setting to Triple DES or DES.

Q:  How do I know how much space I'll need?
A:  Because your files are compressed before being sent to your Precision Online Backup account, they will usually take up much less space in your account than they do on your hard drive.  Many types of documents can be compressed 2 to 1 or better.  So our 100MB account might actually hold 200MB worth of your data.  We offer a free trial so that you can backup your files and determine how much space you'll need?

Q:  What happens when I run out of space?
A:  You will receive a warning when you approach the limit of your storage space.  You may purchase additional space by contacting your account manager.  Changes in your monthly bill will occur at the beginning of the next month's billing cycle.

Q:  What happens if I don't need as much space as I've purchased?
A:  Simply contact your account manager and ask to have your account downgraded to a smaller plan.  Changes in your monthly bill will occur at the beginning of the next month's billing cycle.

Q:  How do I restore files?
A:  There are 3 ways to restore your files: 1) use the restore tab in the backup client, 2) use our web-based restore from any computer with Internet access and a browser or, 3) request a set of emergency restore CDs from us (fees apply).

Q:  I'd like to have a periodic archive CD of my data.  How do I do that?
A:  We can provide archive CD-ROMs for $15 each plus shipping.  Each CD-ROM will hold approximately 650MB of your data.  The data on the CD is in compressed, encrypted format, just as it is stored on our server, so it's safe from unauthorized access because it is inaccessible without your encryption key and password.

Q:  Can you restore a file for me?
A:  Your private data is inaccessible to anyone, including our own staff, because it is encrypted with your private encryption key and password.  So we cannot restore a file for you.  It is your responsibility to remember and keep your encryption key and password safe.

Q:  Is my encryption key the same as my password?
A:  They can be the same or different.  You can access this through setting in the client by clicking Options, then the Security tab.

Q:  Can I change my encryption key?
A:  Yes.  You can do this through the settings in the client.  The changes will take effect the next time you perform a backup.  Files that already exist on our server will be re-encrypted with your new key.  You can access this through setting in the client by clicking Options, then the Security tab.

Q:  Do you store older versions of my files?
A:  Yes.  We retain historical versions for your files for one week.  So if you have a file that changes daily and is sent to our backup server, you could restore a version from several days ago for example.

Q:  Does Precision Online Backup send all my files on every backup?
A:  No.  To save time on transmissions, Precision Online Backup Client will, by default, only send a full backup the first time. After that, it only sends files that have changed since the last backup (incremental).  You may, however, choose to send a full backup at any time.

Q:  How does Precision Online Backup reduce the time it takes to transfer all my files?
A:  Precision Online Backup does three things to reduce the time it takes to transfer your files.  1)  Files are compressed, 2) only changed files are sent by default and 3) "fast bit" technology is utilized.  Fast Bit technology works by sending only the changed portions of a file.  If you had, for example, a 20MB PowerPoint presentation file and you only changed a few slides, Precision Online Backup might only have to transfer 1MB of data to backup the file, rather than sending the whole 20MB file.  Similar technology is utilized by such industry leaders as Novell, with their iFolder product, and Symantec, with their pcAnywhere product.

Q:  If I choose to backup my whole drive with Precision Online Backup, would I be able to restore my system if my hard drive crashed?
A:  Precision Online Backup is primarily intended to be used to backup data, not a whole system.  Our backup client does not backup with Windows registry and other windows system and hidden files, so it would not be ideal for entire system recovery.  Precision Online Backup is ideal for backing up important data that you would not want to be at risk of losing such as Quickbooks or Quicken data, folders full of word processing documents or spreadsheets, digital photos, student or employee database files, financial records, and more.  Also, because your monthly account fee is based on the amount of storage space you use, you probably don't want to waste space by backing up the program files themselves, but would be better off backing up just data directories such as "My Documents"

Q:  Will Precision Online Backup work from behind a firewall?  What port does it use?
A:  Precision Online Backup uses port 308 to communicate with the backup server.  Many firewalls will automatically allow all outgoing connections, so in many cases, no firewall configuration will be necessary.



 

   

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